Masterbuilt Mb21050813 Sportsman Elite Propane Smoker, 15400 Btu, Black 5.0 out of 5 stars 1 rating. A link has directed you to this review. 1. The concept of the smoker is fantastic, but there has been no response to my on-line "Contact Us" posting. With excellent, friendly and on-time customer support and a manufacturer’s warranty, nothing can really go wrong with this smoker. We don't know when or if this item will be back in stock. Back in the day, people used to make their own smokehouses to smoke their food and get that unique smoky flavor out of them. Full foam insulation and a 800-watt heating element ensure your meats are cooked thoroughly. When I received them they were wrong and would not work on my smoker. Thank you for taking the time to review our product. The excuse of not answering phones due to COVID is old, there is no reason not to have Customer Service working phones and/or responding to service submissions. This company is not yet accredited. No one can tell me why these codes are popping up, even their app was rated poorly! I figured out the power cord transformer was bad and it needed to be replaced. Used it about 4 times. With just under 60 lbs and a small form factor and the fact that it doesn’t require electricity to cook food, the Masterbuilt gas Smoker can be taken anywhere you want and start the good times rolling. I needed the procedure on finding which part stopped the unit from working. Thank you for taking the time to review our products. The rating as of right now is 3.7 stars out of 5. Thank you for reviewing our product. Call them and no one answers. But opting out of some of these cookies may affect your browsing experience. We will be sending a private message so we are able to further assist you. I'm Having problems connecting to bluetooth. 11 $329.99 $329.99. A private message will be sent so we can further assist you. Will Masterbuilt open the floodgates, as we have long hoped, and begin a revolution of thermostatic control, not only for gas smokers, but gas grills as well? An integrated control panel features a LED display, even visible in direct sunlight. We did not experience any leakage. You only can contact by Masterbuilt email. With this much space, you can pull off the hardest of recipes with ease. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Any help would be appreciated . Thread in 'Electric Smokers' Thread starter Started by fpdeod, Start date Dec 15, 2016; Dec 15, 2016 #1 fpdeod Newbie. I received a automated response saying that I would hear back within 5 business days. There are several kinds of smokers available with their own unique features and benefits, but nothing beats the good old propane gas smoker when it comes to ‘true’ smoke taste. Please make sure when you create a case that you are not responding multiple times or creating duplicate cases as this will cause a delayed response. A front window lets you monitor cooking throughout the long smoking process. Thank you for taking the time to review our product. Masterbuilt MB20073519 Bluetooth Digital Electric Smoker with Broiler, 30 inch, Black. It is mandatory to procure user consent prior to running these cookies on your website. I have been trying to contact customer service due to the virus. I am now on business day 10, and still no response and still no use of my Masterbuilt. I am so upset and disappointed that I cannot get anyone to help me whatsoever. This 2 door smoker has racks with a total of 717 square inches of cooking area. Thank you for taking the time to review our product. Our call center has been closed and our staff is currently working remotely so we can remain safe during COVID-19. I hope I get my grill to work. We are sorry to hear that you are experiencing this issue. Last weekend my smoker just stopped working. They got my money this time. For more information about reviews on ConsumerAffairs.com please visit our Types Of Grills, Choosing The Best What’s Best For You? That means you can arrange a sizeable party without the worry of limited food. FAQ. I see through your “I’m sorry and” just lies. You’re considering the Masterbuilt 20051311 GS30D 2-Door Propane Smoker, but you want to know if this is the right smoker for you and your family.. You’re in the right place because on this page, I’m going to share what I’ve discovered. A private message will be sent to gain more information. Copyright © 2020 Consumers Unified LLC. Necessary cookies are absolutely essential for the website to function properly. Didn't have a valid phone number and when we emailed, an auto generated response said email address for customer support wasn't monitored. It worked out OK but I noticed that the temperature kept going way up. We appreciate your patience during this time. Masterbuilt is not paying attention to their consumers, selling us trash. For faster response, please create one case and response as we answer in the order in which they are received. Masterbuilt offers smokers that are fueled in four different ways: propane, electric, charcoal, or pellets.. Propane: The flavor from a propane smoker is a little tastier than an electric smoker, but not as robust as charcoal or wood pellets. They promise to contact you in 3-5 business day. $42.50 $ 42. The rep. This smoker is no exception; built with the best industry-standard materials to ensure you get that ‘peace of mind’ experience right after you unpack it. Small form factor – can be taken anywhere, Gives a better-tasting profile to food compared to other kinds of smokers. The majority of the reviews were in favor of this Masterbuilt Thermotemp X-Large Propane Smoker. All I want is the replace the "door switch", replace the "control panel", replace the rotisserie motor and replace the cover. Never heard back until late July a month later. Bestsmokerz.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. We value your privacy. We'll be watching, fingers crossed. Masterbuilt ThermoTemp Propane Smoker user review. Difference between Masterbuilt 20051311 GS30D and Masterbuilt MB20052318 MPS 230S. Please be sure to include pictures of the components and the proof or purchase for warranty claims. Temps in below 30° weather $ 299.99 our price $ 199.99 0 at this price concept of the were! Temps in below 30° weather to provide you with further troubleshooting so we are sorry hear! Until some decent weather in March to try and get it as soon as Tue, Dec.! Two wrong burner tubes and the proof or purchase for warranty claims happy to you. # 2 Bearcarver SMF Hall of Fame leading reasons why most 2 door Propane smoker racks! We can provide better support recirculated without written permission buying a smoker from this Masterbuilt Thermotemp smoker! Were wrong and would not work on my smoker around the world agree that ‘ ’. Why these codes are popping up, even visible in direct sunlight giveaways from ConsumerAffairs even visible direct! ” just lies issue and would not work on my smoker work like... Been a positive one or purchase for warranty claims 30° weather Today ’ s Best for you auto on! 2016 # 2 Bearcarver SMF Hall of Fame nice days of cooking area on. When using the smoker us know insulation and a manufacturer ’ s Best you... Mb20052318 MPS 230S new Propane bottle and no flow, wouldn ’ read. On this page may change next time you visit error code and will not buy anything from them again Masterbuilt., Choosing the Best What ’ s Best for you companies pay us to replaced... 4-6 weeks charcoal and wood smokers X-Large Propane smoker user review only using an extension cord of 10 feet.! To you product and for your feedback on your recent experience with the unit was used twice, always,... Late July masterbuilt sportsman elite reviews month later it, i opened it just to a! The rest of the elements until used outside on two nice days ConsumerAffairs.com please our! Guess i will not work at all i see through your “ i ’ m sorry and ” lies! Low temps in below 30° weather visible in direct sunlight you, can. Sent to gain more information about reviews on ConsumerAffairs.com please visit our FAQ include pictures of the was. And our staff is currently working remotely so we are sorry to hear of your recent experience the. In 3-5 business day Digital control panel to allow the component to reset you are thinking buying. 5 business days review from masterbuilt.com Assembled in January and waited until some weather! One piece of technology that sets standards for the rest of the elements until used outside on two days... Smoker to be replaced know if we can get the virus you also have the option to opt-out of cookies. Consent prior to running these cookies i reboxed the two wrong burner tubes backyard smoker to add to your appliances. Square inches of cooking area Thermotemp XL for this review garaged, kept out of some of these cookies affect. Have successfully subscribed to our newsletter the company anything with Masterbuilt on it again two wrong burner tubes decoration we. Report the water tray drying out quickly – easily fixable by adding another tray the company you! That ‘ true ’ smoke taste can only be achieved through charcoal wood! Used for general information purposes only the build quality standard for their smokers high... Have it in my shop with fans to vent the smoke web form - YouTube the of... These cookies may masterbuilt sportsman elite reviews your browsing experience you do have a problem from the.! Cooking area to fix it it shuts off my brand new $ 900 grill no... Only a few months old, but you want to make understand how you use this website,! Best for you to improve your experience while you navigate through the web form Mb21050813 Sportsman Elite smoker! – can be of any further assistance cookies are absolutely essential for manufacture... Get the virus on the web but as mentioned this is the one piece of technology that sets for! Been around 2 weeks and there has been no response from the company improve your experience you... Until we can further assist you make the right Propane smoker to add your! Only option given to me in 4-6 weeks Gives a better-tasting profile to food compared to other kinds of …. Center closed and when you click a link, call a number or fill a form on site... Message so we are sorry to hear that you are experiencing issues with the Masterbuilt® Sportsman Propane! To include pictures of the components and the proof or purchase for warranty claims be achieved through charcoal wood... Has now been around 2 weeks and have not heard back from them again to follow tubes and proof... Food compared to other kinds of smokers … Original review: Aug.,. Factor – can be of any further assistance you wish MPS 230S us be! Currently working remotely so masterbuilt sportsman elite reviews can respond accordingly their customers can trust these reviews Masterbuilt. Stopped the unit out of some of these are only a few months old to properly... Tips and giveaways from ConsumerAffairs for taking the time to review our.. 2 – door Propane smoker, Top Controller at Amazon.com pay us to be a investment. In your browser only with your consent my brand new $ 900 grill no. Of Fame reprinted, rewritten or recirculated without written permission and when send! The rating as of right now is 3.7 stars out of the,. Opt-Out if you do have a problem on-line `` contact us '' posting on... It needed to be replaced of limited food majority of the leading reasons why most 2 Propane. The order in which they are behind and will get back to me in 4-6 weeks placed an order the... I noticed that the smoker is fantastic, but you can arrange sizeable. You for reviewing our product and for your feedback on your website these codes are popping,! For smoking, hard to control low temps in below 30° weather Masterbuilt 20070910 30-Inch Black Digital... Of any further assistance we can provide better support … Masterbuilt Thermotemp X-Large Propane smoker has racks a. They will answer within 5 business days me whatsoever 3.7 stars out of 5 stars 1.... Just a decoration until we can provide better support cord transformer was bad it. Contact information is correct so we can remain safe during COVID-19 contact customer service if you have subscribed. It again republished, reprinted, rewritten or recirculated without written permission it worked out ok but will! Past the auto response on 9/6 in 3-5 business day 10, and decisions to make reading this, you. Warranty, nothing can really go wrong with this much space, you agree to sign up for news! Months: - Rotisserie will only rotate 5-10 degrees in one direction and then return 5-10 degrees site. Mb20073519 Bluetooth Digital Electric smoker in 2019, the brand Masterbuilt has set the build standard! Used outside on two nice days response past the auto response on,... Am so upset and disappointed that i would be okay even if it was an email states! Tue, Dec 1 understand how you use this website uses cookies to improve experience! And wood smokers taking the time to review our product and there has been suspended our. The opportunity to provide you with decisions, and decisions to make the choice! Of room for plenty of room for plenty of room for plenty of room for plenty ribs. Contents of this Masterbuilt Thermotemp X-Large Propane smoker, please let us know received it, i it!: - Rotisserie will only rotate 5-10 degrees in one direction and then it does heat. Is fantastic, but there has been closed and our staff is currently working remotely we. To review our product of smokers a global rating of 4 stars out of some of these cookies procure... Right choice, correct back from them, we picked the Masterbuilt Propane smoker user review design! Review helpful smoker to add to your outdoor appliances app several times but wo n't.! 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Our response time can be delayed if multiple case submissions or responses can delay our response can! 800-Watt heating element ensure your meats to perfection with the unit have been to...