Please ensure you obtain a proof of postage receipt. Arabian Oud reserves the right to change, at any time and without notice, the prices of products offered for sale on the Arabian Oud website. Please see below for information specific to your query. We make no refund, even in part, if you have received the product as a gift. You may be charged for this. In particular we will not be liable for spillages or breakages. If you think that there is a mistake in these terms (or changes are required), please contact us to discuss. We advise all customers to plan their orders with plenty of time. If you entered details incorrectly or failed to receive the parcel and the item is returned you will be charged for extra delivery costs. Any online purchases made from 19 May 2020, can be returned up to 14 days after we’ve reopened our stores. Please note that we reserve the right to delay making refunds and exchanges during peak seasons such as Black Friday, Bank holiday. Also note certain products cannot be exchanged or refunded. or collect them from us within a reasonable time. We accept payment by Visa, MasterCard, Amex and other major debit & credit cards. If you have any questions about this policy or how to cancel or return an order, please contact Arabian Oud on 020 7491 3333 or by emailing us at Love their perfumes. You should then, within 3 days from delivery, contact Arabian Oud to report this by e-mail or telephone, at or 020 7491 3333. You own the product/ goods once we have received payment in full. If you paid on card, it can take up to 3-5 days to appear back in your account. Due to current circumstances, we have extended our returns policy. Processing includes a range of appropriate and prudent fraud checks and a review of our available stock. Scent Salim is the best perfume shop I have ever visited. Specializing in incense, oriental perfumes and oil perfumes, being the Scent of Luxury, Arabian Oud is a prominent and trusted name with over 30 years of expertise in the production of authentic scents. In the unlikely event that your item is lost or damaged you will be responsible for claiming from your delivery company. Please ensure you provide correct contact details at the checkout. Any order made on the Arabian Oud website must be paid for immediately at the time of making your order. We may withdraw permission to link to our websites at any time. Arabian Oud UK, Unit 8 Enterprise Way, White City, London, NW10 6UG. You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods. Your consumer rights are not affected by this policy. This policy sets out the process for returning items. Arabian Oud Shop in Leeds, UK, Online and Worldwide. Let us take your senses by surprise, and visit our new stores in Leeds, Bradford with new stores opening up across the UK. There's nothing that compares to the Scent Salim Friday in terms of the positive comments I get from people when wearing it. Please note loose oil products cannot be returned under any circumstances for hygiene, health and safety reasons. Please ensure you obtain a proof of postage receipt. severe weather conditions (floods, gales and snow) during which delivery methods may take longer than expected. Rich in Aroma. If your item is faulty, please return to one of our stores once they reopen and we'll process it in accordance with our refund policy. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. General information about Arabian Oud products. If you have any questions about this policy please contact Arabian Oud on 020 7491 3333 or by emailing us at Due to the nature of our product and current postal restrictions your order may have to be split into two or more parcels. You may then return the products to: Online Sales Department, Arabian Oud UK, 435-437 Oxford Street, London W1C 2PL. Due to current circumstances, we have extended our returns policy. Only the cost of returning the product by Royal Mail second class recorded delivery will be refunded.
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